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You can leave it to us
Of course, we’re still here for you after the rollout with training and support, on the basis of a transparent ‘Service Level Agreement’ (SLA).
Our Support Desk is always available to you during the implementation phases and subsequently at the times agreed in the Service Level Agreement (SLA).
Any problems that arise are solved efficiently to your satisfaction – during the entire lifetime of operation, independent of location. This means you can call on us 24 hours a day, seven days a week.
Our procedures for operation, maintenance and support derive from the ITIL-based Microsoft Operations Framework (MOF). |

Fig.: Microsoft Operations Framework